The UK's leading supplier to the maritime industry

Customer Satisfaction Questionnaire

Customer satisfaction is high on Hutton’s priority list. One of the best ways to monitor our performance is to ask you, our customers, for your feedback. We would be very grateful if you can take a few minutes to complete this questionnaire.

1. RESPONSIVENESS? How do you rate our responsiveness in dealing with you?

2. PROFESSIONALISM? How do you rate our professionalism in dealing with you?

3. COMPETIVENESS? How do you rate the competitiveness of our services and do they represent best value?

4. What do you like / dislike about our services?

5. What would we need to do to satisfy your requirements even more?

6. Please put the following into your priority order - price, quality and business relationship?

7. Do you measure our performance internally and how does Hutton’s rate?

8. Do you realise Hutton’s is able to offer – Provisions, Technical and Industrial supplies; as well as having it’s own specialist Medical department?

9. Would you be prepared to recommend Hutton’s to others?

If yes, would you be prepared to provide a statement for use in our literature?

10. In the next 3-5 years how do you expect your business to change?

How can Hutton’s support you in this process?

11. Where did you first hear about Hutton’s?

12. Have you seen any of our advertising / marketing in maritime publications, at events or exhibitions? Please state where.

Contact Information

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